FREE CLAUDE & CODEX PLUGIN TEMPLATE
A real SOT-based Customer Complaint Management System PRD template connecting complaint, harm detail, evidence, and requested-outcome registration, complaint state, severity, customer impact, investigation, remedy, and notice-history lookup, acknowledgment, fact finding, owner assignment, proposed resolution, remedy approval, closure, and recurrence prevention, complaint type, resolution time, remedy, recurrence, and regulatory-response reporting.
View source on GitHub · MIT licensed
USE CASE
Teams designing an internal operations system for customer formally raising a service problem and support agent and customer protection, support, and compliance operations coordinator
CONTENTS
VIBESPEC VIEWER
Each screen is generated from the public SOT included with this template.
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Open this screen in the live demo PRACTICAL GUIDE
This Customer Complaint Management System connects complaint, harm detail, evidence, and requested-outcome registration, complaint state, severity, customer impact, investigation, remedy, and notice-history lookup, acknowledgment, fact finding, owner assignment, proposed resolution, remedy approval, closure, and recurrence prevention, and complaint type, resolution time, remedy, recurrence, and regulatory-response reporting in one SOT-based planning document. Use the complete HTML to review and share the plan, then adapt the SOT JSON with the VibeSpec plugin in Claude or Codex.
For complaint, harm detail, evidence, and requested-outcome registration, define the required context, classification rules, and duplicate or missing-data checks before work enters the operating queue.
For complaint state, severity, customer impact, investigation, remedy, and notice-history lookup, keep status, owner, priority, and change history together so the team can find the complete operating context.
In acknowledgment, fact finding, owner assignment, proposed resolution, remedy approval, closure, and recurrence prevention, connect assignment, approval or rejection, exception handling, and completion confirmation as one accountable workflow.
Use complaint type, resolution time, remedy, recurrence, and regulatory-response reporting to track due dates, bottlenecks, exceptions, and completion outcomes by team, period, and operating category.
Set the role-based access, audit history, notifications, and external-system boundaries that Customer Complaint Management System needs to operate safely.
The download opens in a browser without setup. Compare the PRD, feature specification, screen structure, and user flow with the work your team does today.
Write down real user roles, required data, approval rules, exceptions, and success metrics. Start with the core flow from complaint, harm detail, evidence, and requested-outcome registration through acknowledgment, fact finding, owner assignment, proposed resolution, remedy approval, closure, and recurrence prevention.
Attach the SOT JSON in Claude or Codex with the VibeSpec plugin and describe the change in plain language. VibeSpec keeps requirements, features, screens, and user flows connected.
Replace the template vocabulary, states, and classification with the terms your team uses. Keep complaint, harm detail, evidence, and requested-outcome registration and complaint state, severity, customer impact, investigation, remedy, and notice-history lookup consistent.
Define who registers, reviews, approves, processes, and confirms completion, plus the conditions that trigger rejection or reprocessing in acknowledgment, fact finding, owner assignment, proposed resolution, remedy approval, closure, and recurrence prevention.
Decide what complaint type, resolution time, remedy, recurrence, and regulatory-response reporting should measure, then connect any SSO, messaging, or adjacent-system integration to the related screens and user flow.
Create a separate Customer Complaint Management System initiative for due-date alerts, owner assignment, approval reminders, and exception follow-up.
Before connecting Customer Complaint Management System to source data or adjacent systems, define synchronization cadence, failure handling, access boundaries, and audit records.
Extend Customer Complaint Management System with team, period, and category analysis plus action rules for deteriorating completion or service levels.
Adapt this Customer Complaint Management System for our team. Ask about our user roles, states, required fields, and approval steps first, then update the requirements, screens, and user flows together.Reduce this Customer Complaint Management System to an MVP that keeps complaint, harm detail, evidence, and requested-outcome registration, complaint state, severity, customer impact, investigation, remedy, and notice-history lookup, and acknowledgment, fact finding, owner assignment, proposed resolution, remedy approval, closure, and recurrence prevention. Move automation and external integrations into separate initiatives.Create a separate initiative on top of this Customer Complaint Management System for due-date alerts and automatic owner assignment. Keep the connection to the existing screens and user flow.Yes. The complete HTML opens in a browser for review and sharing. To adapt the plan, attach the SOT JSON to Claude or Codex with the VibeSpec plugin and describe the change in plain language.
It includes complaint, harm detail, evidence, and requested-outcome registration, complaint state, severity, customer impact, investigation, remedy, and notice-history lookup, acknowledgment, fact finding, owner assignment, proposed resolution, remedy approval, closure, and recurrence prevention, and complaint type, resolution time, remedy, recurrence, and regulatory-response reporting, plus foundations for access, audit history, notifications, and integrations.
The HTML is a complete planning document for reading and sharing. The SOT JSON is source data that VibeSpec can update while keeping requirements, features, screens, and user flows connected.
For a discrete capability such as automation, integration, or additional analytics, create and review a separate initiative before changing the product plan broadly.
WORKFLOW