Service offering and eligibility
Define the policy, owner, required data, and exception criteria for service offering and eligibility, then connect it to the next operating decision.
FREE CLAUDE & CODEX PLUGIN TEMPLATE
IT Service Catalog and Request Management System PRD Template
A real SOT-based IT Service Catalog and Request Management System PRD template connecting service-catalog search and request submission, service, request, approval, and fulfillment-status lookup, request triage, approval, fulfillment, sla, and completion confirmation, service demand, fulfillment time, sla, and automation-rate reporting.
View source on GitHub · MIT licensed
USE CASE
Who this template is for
Teams designing an internal operations system for employee requesting an it service and it service delivery coordinator
CONTENTS
What the template includes
- Service-catalog search and request submission
- Service, request, approval, and fulfillment-status lookup
- Request triage, approval, fulfillment, SLA, and completion confirmation
- Service demand, fulfillment time, SLA, and automation-rate reporting
VIBESPEC VIEWER
See the plan in VibeSpec
Each screen is generated from the public SOT included with this template.
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How to use and adapt this service catalog PRD Template
This service catalog PRD Template connects service offering and eligibility, request forms and required data, fulfillment ownership and sla, and service demand and performance reporting in one operating source of truth that teams can review and extend with VibeSpec.
What this service catalog PRD Template actually includes
Request forms and required data
Define the policy, owner, required data, and exception criteria for request forms and required data, then connect it to the next operating decision.
Fulfillment ownership and SLA
Define the policy, owner, required data, and exception criteria for fulfillment ownership and sla, then connect it to the next operating decision.
Service demand and performance reporting
Define the policy, owner, required data, and exception criteria for service demand and performance reporting, then connect it to the next operating decision.
Start in three steps, even without planning experience
1. Review the complete HTML with your team
The download opens in a browser without setup. Compare the PRD, feature specification, screen structure, and user flow with the work your team does today.
2. Name your operating rules
Set the real team roles, approval rules, change and exception handling, and success measures before expanding the flow from service offering and eligibility through fulfillment ownership and sla.
3. Give the SOT JSON to VibeSpec
Attach the SOT JSON in Claude or Codex with the VibeSpec plugin and describe the change in plain language. VibeSpec keeps requirements, features, screens, and user flows connected.
Adapt this IT Service Catalog and Request Management System for your team
Align terminology and ownership
Replace service catalog PRD Template states, object names, owners, and approvers with the language your team actually uses.
Make exceptions and audit criteria explicit
Connect rework, approval, and evidence-retention rules for nonstandard cases to fulfillment ownership and sla.
Design integrations and metrics together
Define service demand and performance reporting metrics together with source-data ownership and integration failure handling.
Capabilities to add next
Automation and notifications
Extend service catalog PRD Template with a separate initiative for deadline, risk, and exception alerts.
External-system integration
Define synchronization, permissions, audit records, and recovery behavior before integration.
Operations analytics
Extend service demand and performance reporting with team, period, and category analysis plus action thresholds.
Prompts you can use with VibeSpec
Adapt our operating model
Adapt this service catalog PRD Template for our team. Ask about roles, states, policies, approvals, exceptions, and metrics first, then update requirements, screens, and flows together.Simplify into an MVP
Reduce this service catalog PRD Template to an MVP focused on service offering and eligibility, request forms and required data, and fulfillment ownership and sla, with automation and integrations as separate initiatives.Add operations automation
Create an automation initiative on top of this service catalog PRD Template for risk alerts and owner follow-up.IT Service Catalog and Request Management System FAQ
Can I use this template without development experience?
Yes. The complete HTML opens in a browser for review and sharing. To adapt the plan, attach the SOT JSON to Claude or Codex with the VibeSpec plugin and describe the change in plain language.
What is included in this planning template?
It includes service offering and eligibility, request forms and required data, fulfillment ownership and sla, service demand and performance reporting, and the operating foundations for roles, access, audit, and integrations.
What is the difference between the HTML and SOT JSON downloads?
The HTML is a complete planning document for reading and sharing. The SOT JSON is source data that VibeSpec can update while keeping requirements, features, screens, and user flows connected.
How should I add a new capability?
For a discrete capability such as automation, integration, or additional analytics, create and review a separate initiative before changing the product plan broadly.
WORKFLOW
Use it with VibeSpec
- Open the complete HTML file to review or share it immediately.
- Download the SOT JSON and load it in the VibeSpec viewer.
- Adapt the features, screens, and flows for your team.